Refund & Cancellation Policy

At Shravan Industrial Solutions, we strive to provide our customers with high-quality industrial hardware and exceptional service. To ensure a transparent and fair process, we have established the following

Refund and Cancellation Policy:

1. Refund Policy

• Eligibility: Refunds are considered under the following circumstances:​

  • The product received is defective.​

  • The product delivered is not as described or differs from what was ordered.​

  • The product is returned within the specified return period.​

• Process: To initiate a refund, please contact our Customer Care team with your order details and the reason for the return.​

• Timeframe:Refunds will be processed  and credited within 7 to 10 business days after receiving the returned product and verifying its condition​

• Method: Refunds will be issued to the original payment method used during the purchase.​

2. Return Policy

• Conditions for Return: Products must be unused, unwashed, and in their original packaging with all tags intact.​

• Timeframe: Return must be initiated within 7 days from the date of delivery..​

• Non-Returnable Items: Certain items, such as perishable goods or products marked as non-returnable, are not eligible for return.​

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.​​

3. How to Contact Us

For any questions or to initiate a return or refund, please reach out to our Customer Care team:

• Email: shravanindustrial@gmail.com​

• Phone: 91-8929414864​

We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.​